Every homeowner knows that maintaining a house isn't a one-and-done affair. From seasonal maintenance to unexpected repairs, having a trusted Expert on speed dial can make all the difference.

That's why we're excited to introduce My Experts, a new feature that lets Frontdoor® Unlimited members build their own virtual home repair and maintenance dream team directly in the Frontdoor app.

Building your home’s dream team is easy:

Your favorite Experts right at your fingertips

Remember Allyssa Estes, the plumbing Expert who helped you tackle that tricky shower leak? Or the appliance repairman, Marcus Tate, who walked you through fixing your washing machine? With My Experts, you can save these trusted advisors to your dashboard and reconnect with them whenever you need follow-up guidance or face a new challenge.

Building your home’s dream team is easy:

  • 1

    Match with an Expert

    Open the app and start with either a free Basic or Unlimited video chat to discuss your home maintenance or repair needs.

  • 2

    Favorite them in the Frontdoor app

    Found an Expert you trust? Favorite them, check their availability, and revisit notes from previous video chats, all in the Frontdoor app.

  • 3

    Reconnect when you need them

    Whether you're circling back on a previous project or starting something new, you can choose between continuing an existing conversation or starting fresh.

mobile phone screens with app

The power of personalized home expertise

Maintaining your home is an ongoing process, and having Experts who genuinely understand your home’s unique needs and your approach can make all the difference. Here’s why building your team of go-to home repair and maintenance Experts is essential for long-term home care. 

  • Efficient problem solving

    When you reconnect with an Expert who's familiar with your home, you spend less time explaining background details and more time solving problems.

  • Personalized guidance

    Your saved Experts remember your skill level and can tailor their advice to match your comfort with DIY projects.

  • Knowledge building

    Each video chat is an opportunity to understand the “why” behind maintenance recommendations and build your DIY confidence.

  • Tracking your home’s history

    Access detailed records of every Expert interaction, maintenance task, and repair – creating a clear picture of your home's needs that helps your team provide smarter solutions over time.

Real scenarios, real solutions

Let's explore how My Experts transforms everyday home maintenance situations:

Keep your HVAC ready year-round

Instead of starting fresh with each season, save your HVAC Expert who knows your system's history. They can help you:

  • Track maintenance schedules
  • Address recurring issues
  • Optimize performance based on previous conversations
  • Prepare for seasonal changes with personalized advice

Ongoing plumbing projects

Working on a multi-stage bathroom renovation? Your saved plumbing Expert can:

  • Review previous recommendations
  • Provide consistent guidance across multiple sessions
  • Help you avoid common pitfalls based on your specific setup
  • Offer follow-up support for completed work

Troubleshoot appliance issues with confidence

When that washing machine starts acting up again, your appliance Expert can:

  • Reference past repair history
  • Quickly assess if previous solutions need adjustment
  • Provide more targeted advice based on known usage patterns
  • Recommend preventive maintenance based on your specific model

It all starts with your first video chat. Download the Frontdoor app and start saving your favorite Experts.

Get the app

Your home's success team

Whether you're dealing with a leaky faucet, a temperamental thermostat, or planning preventive maintenance, having a trusted team of Experts in your corner makes all the difference. 

Ready to build your home care dream team? Upgrade to Frontdoor Unlimited and start saving your favorite Experts today.