Mike Sperduto

I tend to think of diagnosing an issue with an appliance as detective work. I want to know what caused the issue before assuming that it’s a parts issue. Sometimes it could be an issue caused by “user error”. I tend to recall my past experiences in the field to assist with problem solving.

I enjoyed seeing a customer happy about having the issue with their appliance solved. I also enjoyed learning about all the new appliances and staying informed about the latest industry trends.

I would advise them to do their research and plan out the project from start to finish. Prioritize safety first.

It’s the first aspect to be addressed and enforced. Safety is the most important thing always. I would take the time out to make sure there is adequate and sufficient Personal Protective Equipment aka PPE to go around.

Take your time, you aren’t in a race. Safety first and follow your game plan.

At one of my former places of employment, I was promoted to Regional Manager because my call “redo” rate was always at 0%. Any Home Appliance Technician will tell you that dreaded “redo”, is something all Technicians want to avoid. It’s no fun going back to a call for a second time.