Owning a home means navigating an array of different home maintenance challenges. Confidently mastering every repair to-do, big or small, is a nearly impossible task for one homeowner. Imagine a world where instead of stressing, you had instant access to a national network of trusted repair and maintenance professionals from a variety of trades who were ready at a moment’s notice to tackle whatever your home needs.
That world exists. All you have to do is Open the Frontdoor. Our network of Experts and Pros are all in one place: the Frontdoor app.
But what’s the difference between an Expert and a Pro? And what makes them so special in the first place? Read on to find out.
Expert vs. Pro: A Quick Explainer
Expert
Experts are vetted home maintenance professionals that diagnose or troubleshoot your home repair or maintenance issues via video chat within the Frontdoor app. From HVAC and plumbing to electrical, appliance repair, and general handyperson services, Frontdoor has Experts standing by who are equipped to help you fix what needs fixing.
Pro
Pros are repair or maintenance independent contractors that are part of the Frontdoor network of experienced service providers. Frontdoor members can simply place a service request in the Frontdoor app for an in-person visit from a Pro, or request a list of qualified Pros in their area to contact in a self-serve capacity.
Access to Pros is available to both free and paid Frontdoor members in certain markets.
What sets Frontdoor Experts and Pros apart
You might be wondering what exactly makes Experts and Pros so trustworthy. After all, your home’s well-being (and your peace of mind) are on the line. At Frontdoor, we recognize how important it is to ensure that the people charged with your home’s care and repair are knowledgeable, trustworthy and experienced.
- Experts must have a minimum of five verifiable years in their trade or field. In fact, on average, they have around 19 years of experience in their areas of expertise.
- Experts should be engaging and personable—so you’ll always have a great experience when you video chat.
- Pros who get the highest member reviews and feedback are prioritized with the most jobs, making it a win-win for both members and Pros.
With Frontdoor, a good Expert is easy to find
Here’s how homeowners feel about their repair and maintenance needs:
66% of homeowners claim they are seeking a go-to home expert
Less than 50% of homeowners agree think they have all the necessary tools to address most home repair needs
48% of homeowners admit feeling overwhelmed by the maintenance their home
Source: Frontdoor Survey
If it’s time to start handling your home’s to-dos with a little help from an Expert, your first step is to download the Frontdoor app. Your first live video chat with an Expert is free!
We know you’ll love how easy and convenient it is to handle your home’s challenges with trusted Experts at your fingertips. With a Frontdoor Unlimited membership, you get unlimited video chats with Experts for $25 a year. Sign up today and say hello to a smarter, more efficient, and more budget-friendly approach to home owning.
Was this article helpful?
