FrontDoor.com

About FrontDoor

• Find out more about FrontDoor here.

General Listing Information

• Where do you get your listing information?

  FrontDoor partners with brokers and agents all over the country who submit their listings directly to us.

• Why can't I find a home that I know is for sale currently?

  FrontDoor is still in beta, and our listings inventory grows every day. You'll see many more listings on our site as we continue to add brokers and agents as listing partners.

• Why aren't there more listings in my local area?

  Because FrontDoor is still in beta, our coverage of some areas is currently stronger than in others. We'll be continually rolling out more listings and locations over the coming months.

• How often are your listings updated?

  We update our listings every day. We get our data directly from the brokers, and most send a daily feed update.

• How can I list my home on FrontDoor?

  Ask your broker to submit their listings to FrontDoor. We work directly with brokers and agents and do not currently accept individual listings from private parties.

Using FrontDoor

• How do I narrow my search to only see houses that fit my parameters?

  You can narrow your search by price, number of bedrooms, number of bathrooms and square footage. Simply use the filters to the left of the search results or in the search box in the header. You can also expand your search by removing these filters by clicking the (x) beside each selection.

• How can I save a search?

  First, create a free MyFrontDoor account. Then, simply click the "Save This Search" button located near the top of each search results page.

• How can I sign up for a MyFrontDoor account?

  To unlock the features of MyFrontDoor, register here and create your account. Then, you'll be able to save, compare and share your searches, individual listings and articles.

• How can I sign up to be notified when a new property comes onto the market?

  While saving a search to your MyFrontDoor account, select the check box that says Receive the search as a daily e-mail alert. This will automatically send an e-mail as properties come available on the site.

• How do I use the property map?

  The map on a search results page shows the geographic location of a home. Clicking on the red house icons on the map allow you to access a pop-up that briefly gives you information on that property; you may view complete details by clicking "view listing details." The orange bullets throughout the map indicate a grouping of homes in the same area. Moving the map in either direction allows you to view the geographic area. Selecting the box above the map will refresh your search results to what is shown on the new view of the map. You may hide the map by selecting the orange minus button in the top right corner.

Real Estate Professionals

• Why can't I find a home that I know is for sale currently?

  FrontDoor is still in beta, and our listings inventory grows every day. You'll see many more listings on our site as we continue to add brokers and agents as listing partners.

• Are you affiliated with any particular broker(s)?

  Nope. We don't discriminate. We will work with all brokers.

• Do you charge for listings to be posted on the site?

  We do not charge for any listings to be included on our site. Brokers and/or agents may submit their listings free of charge. We will offer the opportunity to purchase premium placements in the coming months, but there will be no obligation to take part.

• I'm a real estate broker. How do I submit my company's listings to FrontDoor?

  If you are a broker who has:

  An estimated 500+ listings and would like to speak to someone within the sales team ASAP about opportunities to work together.

  Please provide us with your full contact details, including your address, whether you are independently owned or are affiliated with any national franchises and some information about the number of listings, agents and offices you have. This will help our sales team identify the right contact for you and we will reach out to you ASAP. Contact us here.

  100+ listings:

  We accept automated XML listings feeds. Simply request a licensing agreement and the feed instructions by contacting us. You will need to review and fax back a signed copy of the licensing agreement to 212.398.0420, Attn: Broker feeds team. Detailed feed instructions will also be provided for your review. Note: We do not accept IDX feeds at this time.

  Less than 100 listings (or for those who do not have the IT resources to set up an automated listings feed):

  Currently we are in beta mode and do not have options in place that address single or small listings submissions. However, hang tight! These features will be made available later this year. We will keep your contact information on hand and alert you as soon as additional options become available to upload your listings to FrontDoor.com.

• I'm a real estate agent. How do I submit my listings to FrontDoor?

  Currently, we are in beta and do not have options in place that address single or small listings submissions. However, hang tight! These features will be made available later this year. We will keep your contact information on hand and alert you as soon as additional options become available to upload your listings to FrontDoor.com.

• I am a third party provider. How do I submit my clients' listings to FrontDoor?

  We have a standard licensing agreement that third parties will need to sign, authorizing us to display the listings. Next, we will require a feed to be sent to us with the fields in our standard layout in either XML or delimited text file format. This way, we always have the most accurate data available. If you'd like the licensing agreement and detailed instructions for the feed format we require, contact us by clicking here.

• Can agents and brokers register profiles on the site?

  Not yet. We're currently working on this area, so please check back with us regularly as we roll out new features that you can interact with.

• Can I submit an IDX feed to you?

  Unfortunately, we can't accept IDX feeds at this time.

• My broker is sending a feed of listings, but my listing(s) are either missing, displaying incorrect information or showing duplicates.

  To resolve any listings accuracy issues in an expeditious manner, please provide us with the following: full address details, property price and, if the property appears on FrontDoor, the HTML link we've associated with that listing (simply cut and paste it from the browser). Remember, the more information you provide, the quicker we will be able to investigate and resolve any potential issues.

• Are there premium advertising packages for agents or brokers on FrontDoor?

  We're still in the process of developing great products to increase your presence among our active homebuyers. If you are interested in premium advertising related to your listings, please contact us by clicking here and request to receive "FrontDoor New Product Alerts." We will alert you on a first-come, first-serve basis when new opportunities become available.

Advertising

• How do I inquire about general online advertising opportunities outside of listings?

  If you have interest in banner advertising or other national advertising opportunities, please contact us clicking here.

Other

• My question wasn't answered here. How can I contact someone for an answer?

  We'll continue adding more answers to our FAQs. In the meantime, you can send us questions or comments by clicking here.